Magister Support

Service for Magister related hardware and software

Intended for service technicians to report problems to Essange Reagents for Magister C24 related hardware and software issues. By providing this report, Essange Reagents is able to identify and assess which actions need to be taken to resolve issues found.

Service request form

Input the Magister C24 instrument serial number
Date of complaint(Required)
What was the instrument doing at the time of the problem?
Please explain the problem in as much detail as possible. If needed, attach any relevant documentation, e.g. emails, photos, screenshots to explain the problem in further detail.
Provide the Magister C24 (Gladstone, Toolbox and/or Toolbox Testing) software version(s) which are used by the instrument.
Drop files here or
Max. file size: 512 MB.
    Provide the Magister C24 related (“Gladstone/Log/yyyy/mm/dd” logs, “Gladstone/Archive/Temp/RecordHistory_yyyymmdd-tttt.xml” and/or screenshots) data files in ZIP-format.